DTD Worldwide Express
International and domestic courier, cargo and logistics provider.
The Challenge
Support shipment-oriented customer journeys while presenting a broad portfolio of courier and cargo services.
Our Approach
Shipment tracking; Rate-calculation/customer utility flows; Courier, air and sea freight services; COD and delivery-service information. For DTD Worldwide Express, the digital experience needed to reflect the expectations of the logistics & transportation market while keeping the customer journey straightforward. The website is structured around the information and actions most relevant to prospective customers, with emphasis on clarity, credibility and accessible calls to action. The project demonstrates how a sector-specific website can turn complex business information into a more usable digital experience without losing the character of the brand.
Business Context
International and domestic courier, cargo and logistics provider.
Digital Experience Focus
- Shipment tracking
- Rate-calculation/customer utility flows
- Courier, air and sea freight services
- COD and delivery-service information
The Approach
For DTD Worldwide Express, the digital experience needed to reflect the expectations of the logistics & transportation market while keeping the customer journey straightforward. The website is structured around the information and actions most relevant to prospective customers, with emphasis on clarity, credibility and accessible calls to action. The project demonstrates how a sector-specific website can turn complex business information into a more usable digital experience without losing the character of the brand.
Results
A more structured digital presence that gives the business a professional platform for presenting its offering and supporting customer enquiries.